Tuesday, May 29, 2012

Layer 8

There once was a time when C-level users in a company didn't really want a lot to do with technology. If they wanted a new laptop or phone or whatever, they put in a request and let IT determine the specs based on the laptop's intended purpose. Things are different now. Gone are the days when you would get a blank look when asking them how much memory they needed in their new desktop. What with the plethora of ads and the infusion of tech news into business magazines, they're now coming in with exact specifications for what they want. Or, as is unfortunately more often the case, just going out and buying whatever they want. 

How many times has a CEO or President or (insert title here) come in to the office with their new MacBook Pro|iPhone|X61s|other-nonstandard equipment asking for it to be configured with email, or joined to the domain, or set up with VPN? And how many times after that do those devices need to be looked at because they're not exactly "working"? And what, as the Systems Administrator/IT/General Fix-It Person do you do when asked to support a device you wouldn't have purchased in the first place? 

I won't lie; some of this is about having control issues.IT people have control issues. It's kind of necessary, and also kind of annoying to the people we support. It's like hosting a dinner party and preparing a pot roast for the main dish, and someone brings a casserole and you're like, "How dare you bring an alternate main dish? I have a main dish. Everyone eats this dish!"